IT Outsourcing - the kind of service in which some or all IT processes outsourced organization specializing in providing specialized IT services.
According to analysts the average growth in the demand for various kinds of business services, IT outsourcing will be more than 27%. The rise in popularity of IT outsourcing due to many factors, among which are: the desire to reduce the cost of supporting IT infrastructure, improving service quality, ease of administration, and other staff.
Every year information technology market develops tremendous pace, information systems become more complex, the need of certain software products grow, and therefore to find qualified IT personnel is becoming increasingly difficult, to the same wage growth in this area is proportional to the IT market as a whole, not difficult to guess that sooner or later, IT outsourcing for most companies will be the only solution to business problems, sooner or later the company will abandon the non-core assets and focus on its core business areas.
Benefits of IT outsourcing
Skilled approach
As we mentioned above, the IT market is growing rapidly, the specialists of our region requires constant training, skill development . Staff in-house IT department, working for years in the same area and the same place, losing skills and behind the current technology, and companies are paying a high price - business processes do not work optimally used software and hardware solutions are not configured properly, campaign eventually lose competitiveness in the market .
Experts of our company are required to attend training, learn new products and technologies . In its work, we follow ITIL guidelines and international standards of service quality.
Reduce the direct costs and TCO
The main item is the cost of IT staff salaries (support, managers, programmers, etc.). Worth at least a minute to think how much your company manages the content of the IT department and then compare the resulting amount to the price of IT outsourcing services, the results will surprise you.
Reduction of indirect costs
In the previous paragraph we have raised the issue of the direct costs for the IT department of the company, but it is not all costs associated with the support of the IT infrastructure. Among the indirect costs include: office space, furniture, equipment and administrative issues associated with finding, training, registration of employees, taxes and deductions, do not forget about the additional burden on the accounting and HR departments.
IT outsourcing also eliminates the costs to substitute their own IT specialists during their vacation or illness. According to various estimates, the savings on indirect costs, on average about 15% reduction in direct costs. Based on the previous example, IT outsourcing will further save sizeable amount of money.
Reducing risk of loss
IT outsourcing is a flexible and scalable service. In the case of IT outsourcing business is not the risk of loss of huge investments in new equipment, software and IT staff, instead using leased resources or services outsourcing company, for a low monthly fee. If a business has lost the resource requirements it can be immediately abandon without losing investments.
Cost predictability
IT outsourcing allows to predict the cost of IT infrastructure , to monitor the quality of service. All possible costs in advance prescribed in the contract for services, the customer always knows how much it costs, for example, one service or server computer, how much time is necessary to replace parts, etc.
In the case of an internal IT department, adding a new server, or service may require the need for admission to the new specialist staff with great monthly salary, as the state simply does not have the necessary professional qualifications.
Quality of service
All work is carried out in accordance with pre-specified quality of service (signed agreement - SLA). Each application gets into a single system HelpDesk and processed immediately, in accordance with the terms of the contract for the provision of the application within the time appointed executive in charge and supervising manager, after the completion of the application changes its status and locked, but even in this work does not end in any time manager or representative of the customer will be able to track the history of the request execution, the system stores information about the dates of receipt of the application, the executors, the amount of time it took to solve the problem, etc.
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